Beesender Chat Master for Creatio

{'Product description': 'Beesender Chat Master for Creatio integrates with 19 communication channels, offering a specialized agent workspace within Creatio.', 'Use cases': "For e-commerce businesses where a significant part of customer interaction happens through chat, Beesender Chat Master can be utilized to collect and analyze these interactions. This helps to understand common customer issues, monitor agent performance, and identify areas of improvement. The chat analytics can be used for training customer service agents and improving the overall quality of service.\nIn tech support companies providing assistance via chat, Beesender Chat Master ensures efficient distribution of customer queries. The chat distribution can be configured based on the agent's skills, expertise, and current workload, ensuring that customer queries are handled by the most suitable agent. This leads to improved resolution times and increased customer satisfaction.\nFor financial services companies dealing with complex customer queries, Beesender Chat Master allows agents to launch automated workflows in response to customer inquiries. This can be particularly useful for handling frequently asked questions or common requests, freeing up agents to handle more complex queries and enhancing customer service efficiency.\nIn call centers where chat and voice support are both utilized, Beesender Chat Master can facilitate seamless transfer of customer interactions between chat and voice channels. This helps to ensure that customers receive timely and appropriate assistance based on their preferences and the complexity of their queries. The ability to easily transfer between channels can significantly enhance the customer experience and streamline operations in the call center.", 'Communication channels': ''}

Phone: +37065577218

Email: support@beesender.com

Product: All products on Creatio platform

UI Framework: Classic UI

Version: 8.1.0 and up

DBMS: PostgreSQL

Platform: .NET Framework